Refund and Return Policy of SYDTOMARKET

Effective Date: March 11, 2025

At SYDTOMARKET, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward refund and return process to make your shopping experience as smooth as possible.

1. Return Policy

We accept returns on eligible items within 30 days from the date of delivery, provided that the product is:

• Unused and in its original condition
• In its original packaging with all tags and labels intact
• Not a final sale or clearance item

To initiate a return, please contact us via email at contact@sydtomarket.xyz or call +44 7703 392525. Our customer service team will provide you with instructions on how to return your item.

2. Refund Policy

Once we receive your returned item and inspect it, we will process your refund to the original method of payment. Please allow up to 14 business days for the refund to appear in your account.

• Shipping Costs: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
• Refund Amount: The refund will be for the price of the product only, minus any shipping fees.

3. Exchange Policy

We offer exchanges for items of equal or lesser value, subject to product availability. If you’d like to exchange your purchase, please contact us within 30 days of receiving your order.

• Exchange items must meet the same return conditions as listed in our return policy.
• If the item you wish to exchange for is not in stock, we will process a refund instead.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@sydtomarket.xyz or call +44 7703 392525. We will arrange for a free return and either a replacement or a full refund, depending on your preference.

5. How to Return an Item

• Step 1: Contact us via email or phone to notify us about the return and receive the return instructions.
• Step 2: Package the item securely in its original packaging.
• Step 3: Ship the item back to us using a trackable shipping service. We recommend purchasing insurance for valuable items.
• Step 4: Once we receive your return, we will process your refund or exchange as applicable.

6. Non-returnable Items

The following items are non-returnable:

• Sale or clearance items
• Customized or personalized products
• Gift cards
• Intimate or sanitary products (if applicable)

7. Late Returns

Returns outside the 30-day return window will not be accepted. Please ensure that your return is shipped back within the 30-day period.

8. Contact Us

If you have any questions about our refund and return policy or need assistance with a return, please reach out to us at:

• Email: contact@sydtomarket.xyz
• Phone: +44 7703 392525
• Address: 40 Thornton St Street, Hurstway Common, United Kingdom