Sales Policy of SYDTOMARKET

Effective Date: March 11, 2025

At SYDTOMARKET, we are committed to providing you with the best shopping experience possible. This Sales Policy outlines the terms and conditions governing the sale of products through our website and ensures that our customers understand their rights and responsibilities.

1. Product Availability

All products available for purchase on our website are subject to availability. While we strive to keep our inventory updated, there may be instances where a product is temporarily out of stock. In such cases, we will notify you as soon as possible and offer alternatives, backorders, or a full refund.

2. Pricing

  • Product Prices: All prices listed on our website are in GBP and may be subject to change without prior notice. We make every effort to ensure that the prices displayed are accurate, but errors may occur. In the event of a pricing error, we will notify you before processing your order.
  • Shipping Costs: Shipping costs are calculated during checkout based on your location and the shipping method selected. These costs are non-refundable, except in cases where SYDTOMARKET is at fault (e.g., incorrect or damaged products).
  • Discounts and Promotions: Occasionally, we may offer discounts or promotional offers. These offers are subject to availability and may be withdrawn at any time. Discount codes must be applied at checkout and cannot be combined with other offers unless stated otherwise.

3. Payment Methods

We accept the following payment methods for all transactions on our website:

  • Credit Cards (Visa, MasterCard, American Express)
  • Debit Cards
  • PayPal
  • Bank Transfers (if available)
  • Other secure payment options as listed during checkout

All payments are processed through secure payment gateways to protect your personal and financial information.

4. Order Confirmation

Once you have placed an order, you will receive an email confirmation containing the details of your purchase. This email serves as an acknowledgment of receipt of your order. However, please note that this does not constitute acceptance of your order. We reserve the right to cancel any order at any time, at our discretion, for reasons such as payment issues, incorrect product information, or stock unavailability.

5. Shipping and Delivery

  • Processing Time: Orders are typically processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
  • Shipping Methods: We offer a range of shipping options, including standard and expedited shipping. Delivery times and costs will vary based on your location and the shipping method chosen.
  • International Shipping: We offer international shipping to most countries. Delivery times and costs may vary based on the destination.

Please note that any customs duties or taxes incurred during international shipments are the responsibility of the customer.

6. Order Modifications or Cancellations

Once an order has been placed, we are unable to make modifications or cancellations unless the order has not yet been processed or shipped. If you need to make any changes to your order, please contact us immediately at contact@sydtomarket.xyz or call +44 7703 392525. We will do our best to accommodate your request if the order has not been shipped yet.

7. Returns and Exchanges

  • Eligibility: Customers are eligible to return or exchange products within 30 days from the date of delivery. Please refer to our Refund and Return Policy for detailed instructions on how to return an item.
  • Condition: Returned items must be unused, in original packaging, and in their original condition. Items that are damaged, worn, or altered will not be accepted for return or exchange.

8. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately. We will arrange for a replacement or issue a full refund depending on your preference. You may be required to send us a photo of the damaged or defective item.

9. Customer Service

Our customer service team is here to assist you with any questions or concerns regarding your order. Please feel free to contact us at:

  • Email: contact@sydtomarket.xyz
  • Phone: +44 7703 392525
  • Address: 40 Thornton St Street, Hurstway Common, United Kingdom

10. Limitation of Liability

SYDTOMARKET is not liable for any indirect, incidental, or consequential damages arising from the purchase, use, or inability to use our products. Our liability is limited to the value of the products purchased.

11. Changes to This Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about our terms and conditions.