Payment Policy of SYDTOMARKET

Effective Date: March 11, 2025

At SYDTOMARKET, we aim to provide a secure and convenient payment process for all our customers. This Payment Policy outlines the payment methods we accept, the process for making a payment, and important details regarding refunds and billing.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on our website:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit cards.
  • PayPal: Secure online payment system for those who prefer using their PayPal accounts.
  • Other Payment Methods: We may offer additional payment methods, such as Apple Pay or Google Pay, depending on availability at checkout.

All transactions are processed securely to ensure the safety of your payment information.

2. Order Confirmation and Payment Processing

  • Order Confirmation: Once you place an order and proceed to checkout, you will be asked to enter your payment details. After submitting your order, you will receive an order confirmation email, which serves as an acknowledgment of receipt of your order.
  • Payment Processing: Your payment will be processed through a secure payment gateway. SYDTOMARKET uses industry-standard encryption technology to protect your personal and financial information.
  • Authorization: Payment authorization will be done at the time of placing the order. If payment is not authorized, your order will not be processed, and you will be notified.

3. Pricing and Currency

  • Pricing: All prices listed on our website are in GBP (British Pounds), and they are subject to change without notice.
  • Currency Conversion: If you are shopping from a country outside the United Kingdom, please note that the prices will be converted to your local currency by your payment provider. You may be subject to currency conversion fees or additional charges, which are outside of our control.

4. Billing Information

  • Billing Address: You must provide accurate billing information, including the name, address, and payment details associated with the payment method you are using.
  • Incorrect Billing Information: If the billing information you provide does not match the information on file with your payment provider, the payment may be declined, and the order may be canceled.

5. Security

At SYDTOMARKET, we take the security of your personal and financial information seriously. We use secure, encrypted payment gateways to ensure that your payment details are protected during the transaction process.

  • PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standards (PCI DSS) to ensure the safe processing of payment information.
  • Fraud Prevention: We reserve the right to cancel or block orders that appear suspicious or fraudulent. We may request additional verification for certain payments to prevent fraudulent activity.

6. Payment Authorization

When you place an order, your payment will be authorized but not immediately charged. Charges will only be made once your order is confirmed and shipped. If your payment is not authorized, your order will be canceled, and you will be notified to provide alternative payment methods.

7. Refunds

Refunds for returned or canceled items will be issued to the original payment method used for the purchase. Please refer to our Refund and Return Policy for further details on how refunds are processed.

  • Refunds are typically processed within 7-14 business days after receiving the returned item, but it may take longer depending on your payment provider’s processing time.
  • Shipping fees are non-refundable, except in cases where SYDTOMARKET is responsible for errors, such as damaged or incorrect products.

8. Taxes and Additional Fees

  • Sales Tax: All prices displayed on our website include the applicable sales tax for customers in the United Kingdom. Customers from other regions may be subject to local taxes or import duties, which are the responsibility of the buyer.
  • Customs Duties and Import Taxes (for international orders): International customers are responsible for any customs duties or import taxes imposed by their country. These charges are not included in the price of the product and must be paid upon delivery.

9. Payment Disputes and Chargebacks

If you believe there is an error or discrepancy with your payment or billing statement, please contact us as soon as possible at contact@sydtomarket.xyz. We will work with you to resolve any issues promptly.

Please note that initiating a chargeback with your bank or payment provider without first contacting us may delay the resolution of your issue. We encourage you to reach out to us directly for assistance.

10. Contact Us

If you have any questions regarding our payment policy, or if you need assistance with a payment issue, please contact our customer service team:

  • Email: contact@sydtomarket.xyz
  • Phone: +44 7703 392525
  • Address: 40 Thornton St Street, Hurstway Common, United Kingdom