Shipping Policy of SYDTOMARKET

Effective Date: March 11, 2025

At SYDTOMARKET, we strive to ensure that your shopping experience is as smooth and hassle-free as possible, including providing clear and transparent information about our shipping process. This Shipping Policy outlines our shipping practices, rates, and delivery timelines for both domestic and international orders.

1. Shipping Methods

We offer various shipping methods to meet your needs, including:

  • Standard Shipping: Typically takes 5–7 business days for delivery (within the United Kingdom).
  • Expedited Shipping: Delivers within 2–3 business days (for faster delivery within the United Kingdom).
  • International Shipping: Available to most countries worldwide. Delivery times vary by destination, typically between 7–14 business days, depending on your location.

2. Processing Time

  • Order Processing: All orders are processed within 1–2 business days after receipt of payment, excluding weekends and public holidays.
  • Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking details so you can monitor your package until it arrives.

3. Shipping Costs

  • Domestic Shipping (within the United Kingdom): Shipping fees will be calculated at checkout based on your selected shipping method and delivery address.
  • International Shipping: International shipping costs will also be calculated during checkout. The price will depend on the destination, weight of the items, and the chosen shipping method.

Please note that shipping fees are non-refundable, and customers are responsible for any customs duties or taxes that may be applied on international shipments.

4. Order Tracking

Once your order is dispatched, you will receive an email containing tracking information. You can use the tracking number to follow your order’s progress through the shipping provider’s website.

If you do not receive tracking information within 2 business days after your order has been shipped, please contact our customer support team at contact@sydtomarket.xyz.

5. Delivery Time

  • Domestic Orders (United Kingdom): Delivery typically takes 5–7 business days for standard shipping and 2–3 business days for expedited shipping.
  • International Orders: International delivery times vary based on the destination and selected shipping method, but they typically range from 7–14 business days.

Please be aware that during peak seasons, such as holidays, delivery times may be slightly longer.

6. Shipping Restrictions

While we strive to ship to as many locations as possible, there may be some shipping restrictions depending on the country or region. If you are unsure about whether we can ship to your location, please contact us before placing an order.

7. Damaged or Lost Packages

If your package is damaged upon arrival or goes missing during transit, please contact us immediately at contact@sydtomarket.xyz. We will assist in filing a claim with the shipping carrier and work to resolve the issue, either by replacing the item or issuing a refund.

8. Order Modifications and Cancellations

Once an order is shipped, we are unable to modify or cancel it. If you wish to cancel or modify your order, please contact us as soon as possible, and we will try to accommodate your request before the order is dispatched.

9. International Customs, Duties, and Taxes

For international shipments, please note that any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer. These charges may vary depending on local regulations, and we advise that you check with your local customs office for further details.

10. Delayed Shipments

While we do everything possible to ensure timely delivery, there may be occasional delays due to circumstances beyond our control, such as weather, customs processing, or logistical issues. We appreciate your patience and understanding in such cases.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, or if you need assistance tracking your order, please contact us:

  • Email: contact@sydtomarket.xyz
  • Phone: +44 7703 392525
  • Address: 40 Thornton St Street, Hurstway Common, United Kingdom